Refund policy

Return Policy

Eligibility: Items must be returned within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Initiating a Return: To initiate a return, please contact our Customer Service team at info@biocompositesgroup.com with your order number and reason for return. Our team will provide detailed instructions and a return authorization.

Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and prompt delivery of your return.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days through the UFA Marketplace payment system.

Exclusions: The following items are not eligible for returns: erosion control blankets, hurd in totes and weed suppressant rolls. 

Additional Information

Damaged or Defective Items: If you receive a damaged or defective item, please contact us info@biocmopositesgroup.com within 7 days of delivery. We will work with you to provide a replacement or refund at no additional cost.

Questions? For any questions or concerns regarding shipping or returns, please reach out to our Customer Service team at info@biocmopositesgroup.com.

Thank you for choosing BioComposites Group! We are committed to providing you with a seamless shopping experience.