Talk to the Terrafibre team
Questions about products, orders, bulk quotes or carrying TerraFibre in your store. We're based in Drayton Valley, Alberta, and reply Monday to Thursday.
Find the fastest route to an answer
Pick what you need. Some topics have their own page; the rest take you straight to the form with your topic filled in.
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Commercial growers
Samples, volume pricing and supply schedules for microgreen farms, greenhouses and vertical farms.
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Become a retailer
Wholesale pricing, point-of-sale materials and product support for garden centres, farm supply stores, pet shops, hardware stores and co-ops.
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Bulk and custom quotes
Erosion control blankets, hemp hurd, and larger orders of any product.
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Orders and shipping
Questions about an order you've placed, delivery or returns. Have your order number handy.
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Where to buy
Shop here on our site, or find TerraFibre on Amazon.ca, RONA.ca and UFA.
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Growing help
Tips on seeding, watering and getting clean harvests from your mats.
Send us a message
Choosing a topic helps us answer faster. We reply by email, Monday to Thursday.
Prefer to talk? Call (780) 621-0000, Monday to Thursday, 7am to 5pm MT.
Quick answers
Where else can I buy TerraFibre?
Besides our site, you'll find TerraFibre on Amazon.ca, RONA.ca and UFA. See all retailers.
Do you ship to the United States?
Yes. As of today, our products aren't on the list of products subject to the additional Section 338 tariffs, but tariff and import requirements can change. See our shipping policy for the latest.
Do you offer bulk or wholesale pricing?
Yes. Retailers can ask about wholesale pricing using the form above. Commercial growers can request samples and volume pricing on our growers page.
How do I return a product?
Our refund policy explains what can be returned and how. For help with a specific order, send us a message with your order number.
When will I hear back?
Our team works Monday to Thursday, 7am to 5pm MT and replies by email. Messages sent outside those hours are answered when we're back.